Client Spotlight: Marques Countertops
Breton USA Marketing Coordinator, Mrs. Karla Baez Ocasio, recently had the opportunity to talk with Mr. Christopher Marques, Owner of Marques Countertops, for an exclusive interview. Here is what Mr. Marques had to say about his experience owning Breton equipment for his fabrication shop, which is located in Chalmette, Louisiana.
Who are some of the top clients you work with?
A lot of what we do is through designers, architects, kitchen and bath dealers, and contractors. But probably 90% of that work is with the same 20 people. So the expectation is set. We know what they want, and they know we can deliver the quality they need.
It makes business so much easier when you can develop those sort of wonderful relationships, where our customers don’t have to worry about what we are going to produce and what they are going to get. And I credit that all to the systems we have in place.
How long have you been a Breton USA customer?
To answer that question, let me first give you a little background. About 12 years ago, I was in the market for some new equipment, so I searched out some different manufacturers. At the time, I wanted to go with Breton, but I talked myself out of it and decided to go with a different company. But over the course of a couple of years, we soon realized that the equipment we had purchased from this other company was not going to last very long. There were more problems and bumps in the road than we cared to deal with on a daily basis. So we decided we were going to get rid of all of that equipment and replace it with new stuff.
That second time around I got with Gerry (Breton USA National Sales Manager, Mr. Gerry Van Der Bas), and there was no talking me out of it. We bought all Breton equipment within about an hour, and I’m not going to tell you this, we have never regretted it once. What really separates Breton apart is how they handle any problems and issues. They are very good about answering our calls, getting us parts, and walking us through issues and problems.
To this day, we could have a software issue come up and give them a call, and there is always someone there to answer the phone. They will walk us through the problem, and most of the time it’s just a matter of a few minutes before we are back up and running. While in the past, when I was with other companies, it often would take days or even weeks to fix even small problems.
In any manufacturing process there are going to be issues that come up, but having that kind of support really helps set Breton apart.
How was the installation process?
We have a Contoubreton NC260 and a Smart-Cut 550 Optima bridge saw. It’s been five years now, but the installation process was very smooth. We received a binder with step-by-step instructions that covered everything in great detail. Installing equipment costs a lot of money, so you can get a little nervous, but with Breton I knew the entire time we were installing the machines that it was being done correctly and with precision.
How about the training you received from Breton USA?
Following installation, Breton USA made sure we were trained and could run the machines on our own before they left. We definitely used the support line for the first six month on a very regular basis, but they were always very helpful and able to answer our questions. In fact, it’s been a little long now, but I event think they sent a tech back out to do some follow up training at a later date, just to make sure everything was where it needed to be.
Do you think that your relationship with Breton USA has benefitted your clientele?
Yes. I think having Breton equipment has allowed us to do things that are very, very precise. And, for us, that’s important. We are very meticulous in everything what we do and how we do it. We want that precision and accuracy to show in our finished projects, and it does. Our customers appreciate that and they come back again and again because we can deliver above and beyond what our competitors are capable of doing.
Do you find that jobs are easier to get out the door now that you are automated with Breton?
Absolutely, I think the equipment is second to none. I don’t think there is a better line of equipment on the market.